Sales Conditions

You can see and download the Conditions for Sales and Delivery of Products
from SANOVO BIOTECH A/S here >>


Terms of Service for ordering via the webshop

Ordering

New Customer You have to be registered as a customer to log-in to the webshop. You can ask us to create a new account by clicking 'New Account' in the menu bar (Alternatively you can click here). Fill out the required data to make yourself a customer of the shop. If you experience any difficulties then please contact us at: customerservice@sanovobiotech.com. You can browse the shop without being signed in.

Known Customer When you have received your log-in details you can order via the webshop by clicking 'Log-in' in the menu bar. When you are logged in you will also be able to see previous orders, re-order etc. You can browse the shop without being signed in.

Placing Your First Order To place an order you must first find the items and add these to your order pad. Please see more in the sections 'Finding Items' and 'Adding Items to your Order Pad'. Go to the order pad and click 'Purchase'. Hereafter you need to set the shipping information. Enter shipping details and shipping/handling method. Proceed to the next step. Here you must specify the payment method that you want to use. See more under Payment.

Finding Items To find the item that you are looking for you can search for it using the search functionality. Search for items here.

Adding Items to Your Order Pad You can put items in the basket by browsing the catalog for the items that you are interested in. Click 'buy' when you have found the item you want. Do so for all the items that you want. Please see the ‘Finding Items’ section for details on how to find the item that you are looking for. After you have clicked 'buy' to the order pad', it is possible for you to see the item(s) in the order pad.

Proceed to Checkout Looking at the order pad you decide that you have all the items that you need. Therefore you will need to place the order in the shop. This is done by clicking 'Purchase'. (Either click the button on the order pad or click the link in the menu.)

Enter a Shipping Address We will ask for a shipping address when we register you as a customer. This address will appear when you log-in to your account.

Shipping Method Shipping and handling is done via courier service. You can also choose to have your own courier service pick up the goods at our laboratory.

Select a Method of Payment After entering the shipping information you will be presented with an option to choose a payment method. The payment methods supported by the shop is by credit cards or by invoice. If you choose to pay by credit card you will be asked to enter credit card details. For most payment providers this is a page on their web site. You must make sure that you can see the lock in the browser window. This ensures that the information entered is encrypted.

Review and Submit Your Order On the page where you select the payment method you are also presented with the final order. You can see details on shipping/handling costs and you can make sure that everything is as you have requested. If you proceed you have agreed on the order details. You will receive an email upon order completion.

Tracking Your Order It is possible to view the order that you have send. The information is available via the ‘Account’ menu. It is required that you can remember your login to see your previous order(s). Also the shop has a function where you can re-find any previous orders by entering your email address and phone number. Alternatively it is possible to look for the order, if you can remember your order number.

Freight Freight is automatically calculated unless you chose to pick up the goods by own courier.

Payment

Credit Card In our shop you can use almost all available credit cards. We handle your credit card with confidentiality and we never store our customers’ credit card information. Our payment provider hosts the form where you enter your credit card details and therefore we never see your credit card information. We do this to ensure your security. Our shop only stores transaction data needed for us to make the withdrawal from your account when shipping the product to you.

Payment by invoice As an extra service we accept that you as a known customer wish to pay by invoice. You will then receive and invoice from our bookkeeping department. 

Your Account

Track Orders You can view the orders that you have placed in the shop. We send you an email confirmation for your ordre. For detailed tracking of the shipment some of our shipping providers use an advanced tracking system of the delivery. This information will be included in the mail send to you if it applies to your order.

Personal Information We handle all information that you enter as confidential information. We never sell or give out any data that you provide. Information that you enter is only used by us to identify you as a user of our shop and for making your experience in the shop better.

Language The shop is made in English. Currency The shop uses EUR as the only currency.

Change Password If you want to change your password you can do so. It is recommended, that you change your password once in a while. Also remember to make your password safe. Avoid using your login as password, don't use blank passwords and further more you shouldn't use words that are in a dictionary or words that are easily related to you. You can change your password here.

Forgotten password If you have forgotten your password we have a service, that creates a new password for you and send it to the email address, which you have specified along with your user account information. Click here to get a new password.

Shipping

Delivery All products are delivered to you by courier service (UPS abroad). Delivery is paid by the customer. Normally your order will be shipped within 2 business days. Orders received on Fridays will be sent the following Monday. If the delivery is delayed, you will be notified by email.

Shipping address You have the possibility to enter a shipping address, which is different from the billing address. The bill is send to you and the product(s) including a packaging list will be send to the shipping address.
Please see our sales conditions.

 

Returns

Return Policy and refunds Once your order has been placed we do not accept returns neither do we pay refunds. Please contact our customerservice if you have any questions or complaints.

Complaints All complaints are handled as quickly as possible. When we receive a complaint about a product or service we will take care of the complaint. If we have made an error we will take care of the costs involved.

Please see our sales conditions.

 

Privacy & Security

What do we Guarantee? We guarantee that you will always be given the best treatment when shopping in our shop. We want satisfied customers and we see satisfaction as a deed. We will never send you any spam mails offering products that you have not requested. All the information that you give us will be handled strictly confidential. You can always contact us using postal service, email or phone. We will get back to you as soon as possible when sending us mail or email.

Personal Information We register your name, address and order(s) in our financial system. This information is not given to third parties but they are stored for 5 years for financial reasons. Please see further details in the section on your user account.

Payment All online payments happen via a secure server where all information across the Internet is being encrypted. If you choose to use postal/shipping services an extra cost will be applied to your order pad. You can see this cost before accepting the order.

Cookies The shop uses cookies to ensure your security when sending information to the shop. Cookies are used to give you the unique experiences in the shop as the cookie remember who you are while being logged in. When you log out the cookie will be deleted.

User behavior log In order to improve and make the shop more useful in the future, we might save information on how the shop is being used. The behaviors are collected in our data warehouse and are analyzed for extending user services.

 

Opening hours The internet shop is only closed shortly when we are updating items in our catalog. The physical store and our phones are open: Monday – Friday: 9:00 - 16:00 Saturday and Sunday: Closed.

Link to our external shipping provider

http://www.ups.com

Links to further information

http://www.netadvokaten.dk http://www.betaling.dk http://www.cookiecentral.com